Vancouver Yachts (operated by Shangri-La Marine Service Inc.) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit book.vancouveryachts.ca or inquire about our charter services.
1. Information We Collect
When you submit an inquiry form on our website, we may collect:
- Your full name
- Phone number
- Email address
- Preferred charter date and group size
- Occasion type
- Any additional details you provide in the form
We do not collect payment information through this website. Payment is arranged separately after your inquiry is confirmed.
2. How We Use Your Information
We use the information you provide solely to:
- Contact you regarding your yacht charter inquiry
- Confirm availability and answer your questions
- Follow up on your booking if needed
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. How We Store Your Information
Your inquiry information is stored securely through our CRM system (GoHighLevel). We retain your information for up to 2 years for the purpose of managing your booking and any future inquiries. You may request deletion of your data at any time by contacting us at info@vancouveryachts.ca.
4. Cookies & Analytics
Our website may use cookies and analytics tools (including Google Analytics and Google Ads conversion tracking) to understand how visitors interact with our site. This helps us improve our services and measure the effectiveness of our advertising. You can disable cookies through your browser settings at any time.
5. Third-Party Services
Our website uses the following third-party services:
- GoHighLevel (CRM and form processing)
- Google Analytics (website analytics)
- Google Ads (advertising)
- Lovable (website hosting)
Each of these services has their own privacy policies governing how they handle data.
6. Your Rights (PIPEDA & BC PIPA)
As a Canadian resident, you have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request deletion of your information
- Withdraw consent to being contacted at any time
To exercise any of these rights, contact us at:
Email: info@vancouveryachts.ca
Phone: 604-782-1618
7. CASL Compliance
By submitting an inquiry form on our website, you expressly consent to being contacted by Vancouver Yachts (Shangri-La Marine Service Inc.) regarding your charter inquiry via phone or email. You may withdraw this consent at any time by contacting us at info@vancouveryachts.ca or by replying STOP to any message you receive from us.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Vancouver Yachts (Shangri-La Marine Service Inc.)
750 Pacific Blvd, Plaza of Nations Port Marina, Gate A
Vancouver, BC
Email: info@vancouveryachts.ca
Phone: 604-782-1618